Privacy Policy

Silk Road Express (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and our services (collectively, the “Services”).

1. Information We Collect

We may collect personal information from you in a variety of ways, including:

• Personal Identification Information: Name, email address, phone number, and physical address (both origin and destination) when you request a quote, book a shipment, or sign up for our “US Address” or “Personal Mail Center” services.
• Shipment Information: Details about the contents of your packages, declared value, and recipient information as required for shipping and customs clearance.
• Payment Information: Credit card details or other payment information, which are processed securely by our payment partners. We do not store your full payment card details on our servers.
• Technical Data: Information from your browser when you visit our site, such as your IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services.
• Process your transactions and manage your shipments.
• Communicate with you, including responding to inquiries, providing customer support, and sending shipping notifications.
• Manage your account for services like the “Personal Mail Center.”
• Comply with legal obligations, such as customs and import/export laws.
• Improve our website and services.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with third parties only in the following circumstances:

• Shipping Partners: With carriers like DHL, UPS, and local delivery services to fulfill your shipment.
• Customs Authorities: With government agencies as required by law for import and export clearance.
• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing and IT support.
• Legal Requirements: If required to do so by law or in response to a valid legal request.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. As our primary operations are in Israel, we comply with local data protection laws. To make a request regarding your personal data, please contact us.

6. Cookies and Tracking

Our website may use “cookies” to enhance your experience. You can choose to set your web browser to refuse cookies, but this may cause some parts of the site to not function properly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this page periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: customercare@silkroadxpress.com
Address: Hillel St 13, Jerusalem, 9423001, Israel